Refund policy

Return and Refund Policy

Each print is created especially for you, made to order by our print partner upon your request. Given this bespoke process, we're unable to accept returns or exchanges once an order has been placed — with one important exception: should your piece arrive damaged or with a printing flaw, we will make it right.

Damages and Issues

We ask that you inspect your piece promptly upon arrival. Should you find any damage, defect, or discrepancy, please reach the studio within 14 days at inquiries@sandrajoystudios.com, along with photographs of the concern. We'll arrange a replacement or refund at no cost to you.

Refunds

Once your claim has been reviewed and approved, we'll notify you and process your refund or replacement without delay. Refunds return to your original payment method and may take up to 10 business days to appear, depending on your financial institution.

Original Artwork

Inquiries regarding original paintings are considered individually. Please reach out to the studio at inquiries@sandrajoystudios.com with your interest.